Overview

Why Attend

Despite the evolution of the various functions under Human Resources (HR), Employee Relations (ER) is still considered to be a grey function. Employee relations staff are expected to administer, report on operational KPIs, handle grievances, enforce policies, manage performance, deal with internal communication, promote social functions, and the list goes on. This course is designed to shed light on all the activities under the employee relations' function. From administration to grievance resolution, the course material and resources ensure that attendees improve their awareness and hence, their engagement level within the employee relations functions of their organization.

Course Methodology

The course is divided into independent modules tapping on the function of the employee relations profession. Role plays, group activities and cases are included for each module to strengthen participants’ ability to transfer the knowledge into the work environment. A small portion of the course time is used to debunk some myths and trends related to the function. Awareness building, skill building and reflection times are carefully designed to ensure the right impact.

Course Objectives

By the end of the course, participants will be able to:

Define employee relations as a function and list its main roles within human resources
Manage employee files and records as per local labor laws and regulations
Use the right Key Performance Indicators (KPIs) to improve attendance and minimize absenteeism
Apply objective means of morale measurement and enhancement to improve employee morale
Differentiate between employee whining, complaints and grievances and decide when to treat an issue as a grievance and how to handle it properly

Target Audience

Employees in the functions of employee relations, human resources or personnel and administration who are directly or indirectly responsible for providing support services to internal customers within the organization.

Target Competencies

Administration
Employee welfare
HR operations
Decision making
Applying expertise and technology
Deciding and initiating action
Following instructions and procedures
Achieving goals and objectives

Course Outline

Employee relations
- Defining the ER function
- Main duties and responsibilities of ER officers
- ER versus HR
- Employee relations versus personnel and administration
- Understanding the labor law
- The relationship between labor law and ER
Managing employee files and records
- The bare essentials that should be kept on record at all times
- Organizing the files: the logical approach
- Organizing the files: the legal requirements
- Code of ethics and disciplinary measures
- Approaches to updating employee files
- Ad hoc updating versus periodic
- Automating employee files: advantages and disadvantages
- Human Resources Information Systems (HRIS)
- Analyzing what is best for you
- The global ranking of current HRIS
Attendance management
- Organizational requirements and attendance management
- Punctuality and discipline: tips for improving performance in these two areas
- Flexi-Time: definition and uses
- Pros and cons of Flexi-Time cultures
- Absenteeism: the main KPIs for measuring absenteeism
- Cost of absenteeism
- Analyzing absenteeism in order to reduce it
Employee morale
- The definition of employee morale
- Employee morale versus organizational health
- Assessing employee morale
- Objective versus subjective approaches for assessing morale
- Using the Dow Jones model to measure morale
- The various KPIs that are influenced by employee morale
- Organizational health surveys: the main criteria for designing a survey
Employee grievances
- The definition of a grievance
- Grievances versus complaints versus whining
- The grievance handling procedures: recommended steps
- Grievance rate and grievance resolution rate
- The main KPIs for measuring your grievance resolution ratio
Exit interviews
- When, how and by whom
- Format and content
- Analysis and findings
- Exit interview sample

Schedule & Fees

2026 Schedule & Fees

6 - 10 Dec, 2026

English

Per participant USD 2,900

6 - 10 Dec, 2026

Arabic

Per participant USD 2,900

2027 Schedule & Fees

17 - 21 Jan, 2027

English

Per participant USD 2,900

17 - 21 Jan, 2027

Arabic

Per participant USD 2,900

7 - 11 Mar, 2027

English

Per participant USD 2,900

7 - 11 Mar, 2027

Arabic

Per participant USD 2,900

18 - 22 Apr, 2027

English

Per participant USD 2,900

18 - 22 Apr, 2027

Arabic

Per participant USD 2,900

6 - 10 Jun, 2027

English

Per participant USD 2,900

6 - 10 Jun, 2027

Arabic

Per participant USD 2,900

18 - 22 Jul, 2027

English

Per participant USD 2,900

18 - 22 Jul, 2027

Arabic

Per participant USD 2,900

5 - 9 Sep, 2027

English

Per participant USD 2,900

5 - 9 Sep, 2027

Arabic

Per participant USD 2,900

17 - 21 Oct, 2027

English

Per participant USD 2,900

17 - 21 Oct, 2027

Arabic

Per participant USD 2,900

5 - 9 Dec, 2027

English

Per participant USD 2,900

5 - 9 Dec, 2027

Arabic

Per participant USD 2,900

Employee Relations: Roles and Responsibilities

Overview

Why Attend

Course Methodology

Course Objectives

Target Audience

Target Competencies

Course Outline

Schedule & Fees

2026 Schedule & Fees

2027 Schedule & Fees

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