Developing the skills of the secretary in dealing with |Smart

Overview

Why Attend

The Developing the Skills of the Secretary in Dealing with Others course provides practical training for secretaries and administrative professionals to excel in interpersonal interactions. This course covers essential topics such as effective communication, active listening, relationship management, and cultural awareness, enabling participants to create a positive and cohesive work environment.

Through interactive exercises, role-playing, and case studies, participants will build confidence in their communication abilities and gain practical skills to handle difficult situations professionally. By the end of the course, they will be equipped to foster strong relationships, manage conflicts gracefully, and contribute to a positive office culture.

This course is ideal for secretaries and administrative staff who want to enhance their interpersonal skills, allowing them to interact more effectively with team members, clients, and executives while promoting a collaborative and supportive workplace.

Course Objectives

By the end of the course, participants will be able to:

Course Objectives:

Improve interpersonal communication skills for better office interactions.
Build relationships with colleagues, clients, and executives to foster a positive work environment.
Develop techniques for conflict resolution and managing challenging situations.
Enhance listening skills and adaptability to respond to others effectively.
Learn professional etiquette and cultural awareness for diverse office settings.
Strengthen teamwork and collaboration skills within administrative roles.
Promote a proactive approach to relationship management in the office.

Target Group:

Secretaries and administrative assistants seeking to enhance their interpersonal skills.
Office managers and administrative support staff aiming to improve team dynamics.
New secretaries who want to build a strong foundation in communication and relationship building.

Course Outline

Understanding Interpersonal Skills in the Workplace
- The importance of strong interpersonal skills for secretaries
- Overview of communication styles and their impact on relationships
Effective Verbal and Non-Verbal Communication
- Techniques for clear and confident verbal communication
- Understanding non-verbal cues, body language, and tone
- Adapting communication styles to suit different personalities
Active Listening and Empathy
- Developing active listening skills to improve understanding
- Techniques for showing empathy and building trust
- Responding effectively to feedback and requests
Professional Etiquette and Diplomacy
- Best practices for professional interactions and office etiquette
- Being tactful and respectful in all communications
- Managing emotions and maintaining composure under pressure
Conflict Resolution and Problem-Solving Skills
- Identifying the root causes of conflicts in the workplace
- Techniques for addressing and resolving conflicts calmly
- Learning to mediate disputes and create win-win solutions
Building and Maintaining Relationships in the Office
- Strategies for building positive relationships with colleagues and managers
- Importance of reliability, transparency, and trustworthiness
- Strengthening office culture through supportive interactions
Adaptability and Flexibility in Interactions
- Adjusting to diverse personalities and office dynamics
- Techniques for staying open and adaptable to different viewpoints
- Developing resilience and staying calm in challenging situations
Teamwork and Collaboration
- Understanding the role of secretaries in team dynamics
- Techniques for fostering teamwork and contributing to group goals
- Building collaborative skills to support cross-departmental functions
Cultural Awareness and Inclusivity in Communication
- Understanding cultural differences and practicing inclusivity
- Communicating respectfully with diverse teams and clients
- Avoiding biases and building a welcoming environment
Practical Exercises and Role-Playing Scenarios
- Role-playing exercises for real-world communication challenges
- Group discussions to explore conflict resolution techniques
- Case studies on effective interpersonal skills in the workplace

Schedule & Fees

2026 Schedule & Fees

1 - 5 Nov, 2026

English

Per participant USD 2,900

1 - 5 Nov, 2026

Arabic

Per participant USD 2,900

15 - 19 Nov, 2026

English

Per participant USD 2,900

15 - 19 Nov, 2026

Arabic

Per participant USD 2,900

2027 Schedule & Fees

31 Jan - 4 Feb, 2027

English

Per participant USD 2,900

31 Jan - 4 Feb, 2027

Arabic

Per participant USD 2,900

14 - 18 Feb, 2027

English

Per participant USD 2,900

14 - 18 Feb, 2027

Arabic

Per participant USD 2,900

2 - 6 May, 2027

English

Per participant USD 2,900

2 - 6 May, 2027

Arabic

Per participant USD 2,900

16 - 20 May, 2027

English

Per participant USD 2,900

16 - 20 May, 2027

Arabic

Per participant USD 2,900

1 - 5 Aug, 2027

English

Per participant USD 2,900

1 - 5 Aug, 2027

Arabic

Per participant USD 2,900

15 - 19 Aug, 2027

English

Per participant USD 2,900

15 - 19 Aug, 2027

Arabic

Per participant USD 2,900

31 Oct - 4 Nov, 2027

English

Per participant USD 2,900

31 Oct - 4 Nov, 2027

Arabic

Per participant USD 2,900

14 - 18 Nov, 2027

English

Per participant USD 2,900

14 - 18 Nov, 2027

Arabic

Per participant USD 2,900

Developing the skills of the secretary in dealing with others

Overview

Why Attend

Course Objectives

Course Objectives:

Target Group:

Course Outline

Schedule & Fees

2026 Schedule & Fees

2027 Schedule & Fees