Overview

Why Attend

The roles of office professionals have evolved over recent years to include additional responsibilities and require advanced skills, such as the ability to tackle complex tasks, build relationships, deal with conflict and make difficult decisions. Office professionals must be emotionally intelligent leaders, be prepared to take risks, be creative, be team players, represent their managers and departments, and communicate effectively.

This interactive, discussion-based course will give participants the opportunity to learn and develop these skills. Participants will return to their workplaces empowered and able to contribute even more effectively to the success of their organization.

This course, facilitated by a leading female trainer, has been developed specifically to benefit female office professionals and covers key topics to enable female professionals to thrive in their organizations.

Course Methodology

This highly interactive course includes trainer presentations, group activities, working in pairs, individual exercises, discussions, videos, games, reflection, quizzes and case studies. Participants will have the opportunity to discuss their own challenges and share good practice with each other.

Course Objectives

By the end of the course, participants will be able to:

Take on independent or leadership roles, work in teams when needed, and interact confidently with peers, direct managers and executives
Utilize excellent communication skills to be even more impactful in the workplace
Structure their workload for optimal performance and results, using effective time management strategies
Build effective relationships with direct managers by adapting to different working styles
Manage conflict as well as understand and influence colleagues using Emotional Intelligence (EI)

Target Audience

This course is beneficial for female professional in an administrative or supporting role. This includes, but is not limited to: administrative assistants, office managers, executive PAs, executive secretaries, personal assistants, executive assistants, confidential secretaries, senior and junior secretaries and other administration-related office professionals.

Target Competencies

Time Management
Communication Skills
Listening Skills
Emotional Intelligence
Presentation Skills
Office Management
Office Administration

Note

Please note: This course is led by a female trainer and only open to female participants.

Course Outline

Building on existing skills
- The role of an office professional in the 21st century
- Communication skills and techniques
- Confidence as a tool
- Assertiveness in the workplace
- Time management under pressure
- Organizational skills
Managing the workload
- Task planning
- Prioritizing the workload
- Understanding the business – the big picture
- Taking control of the workload
- Change management in the work environment
- Effective goal setting
Communicating effectively
- Active listening
- Effective business letter writing
- E-mail writing
- Minutes writing
- Note writing
- Report writing
Powerful presentation skills
- Creating presentations
- Winning the room
- Presentation styles
Managing relationships
- Image and perception management
- Effective working relationships
- Working styles
  - Identifying styles
  - Adapting to work styles
- Having valuable meetings
- Being a team player
- How and when to delegate
Emotional intelligence
- Understanding and influencing behaviors
- Expressing needs and opinions with clarity
- Giving and receiving feedback
- Resolving conflict
- Utilizing empathy to achieve a common goal

Schedule & Fees

2026 Schedule & Fees

13 - 17 Dec, 2026

English

Per participant USD 2,900

13 - 17 Dec, 2026

Arabic

Per participant USD 2,900

2027 Schedule & Fees

17 - 21 Jan, 2027

English

Per participant USD 2,900

17 - 21 Jan, 2027

Arabic

Per participant USD 2,900

14 - 18 Mar, 2027

English

Per participant USD 2,900

14 - 18 Mar, 2027

Arabic

Per participant USD 2,900

18 - 22 Apr, 2027

English

Per participant USD 2,900

18 - 22 Apr, 2027

Arabic

Per participant USD 2,900

13 - 17 Jun, 2027

English

Per participant USD 2,900

13 - 17 Jun, 2027

Arabic

Per participant USD 2,900

18 - 22 Jul, 2027

English

Per participant USD 2,900

18 - 22 Jul, 2027

Arabic

Per participant USD 2,900

12 - 16 Sep, 2027

English

Per participant USD 2,900

12 - 16 Sep, 2027

Arabic

Per participant USD 2,900

17 - 21 Oct, 2027

English

Per participant USD 2,900

17 - 21 Oct, 2027

Arabic

Per participant USD 2,900

12 - 16 Dec, 2027

English

Per participant USD 2,900

12 - 16 Dec, 2027

Arabic

Per participant USD 2,900

Administration and Office Management for Female Professionals

Overview

Why Attend

Course Methodology

Course Objectives

Target Audience

Target Competencies

Note

Course Outline

Schedule & Fees

2026 Schedule & Fees

2027 Schedule & Fees

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