Crowd Management and Control|Online

Overview

Why Attend

People gather in many places, including conferences and exhibitions, festivals, shopping areas, concerts, sporting events, transportation hubs and many more. When people gather in groups, it instantly raises the risks of injuries, crime, anti-social behavior, terrorism and other incidents which could occur through panic, distress or concern. A number of varied and complex incidents exist when crowds panic, such as crushing, stampeding, surging, swaying, clogging etc. and having knowledge on how to recognize, deal with and manage these incidents is of paramount importance when implementing crowd safety strategies.

Any individual engaging in the planning of crowd safety in public assembly needs to understand the make-up of crowds and how best to respond to a variety of situations. This 5-day course is ideal for any professional within a security, safety, customer service, policing or management role who is organizing or working at events where large groups of people will gather.

This course enables participants to recognize the dynamics of a crowd, to understand the behavior of people alone versus in groups, and to allow those involved with crowd management to control the situation professionally while mitigating the risk to people through crowd safety.

Course Methodology

This course will be highly interactive with group discussions, case studies, hands-on practical exercises, and group activities being the core focus.

Course Objectives

By the end of the course, participants will be able to:

Understand principles of planning and preparing for events, including crowd management and control
Explain, understand and apply safety policies, procedures and legal requirements for events
Utilize Risk, Threat and Vulnerability assessments
Identify the different types of physical security equipment needed for crowd management
Understand the psychology of crowd science

Target Audience

This course is ideal for professionals within a security, safety, customer service, policing or management role; and for anyone engaged in event planning or responsible for crowd safety who may need to understand the make-up of crowds and how best to deal with any situation which may occur due to crowded environments or public assemblies.

Target Competencies

Strategic planning
Organization skills
Emergency Planning
Safety awareness
Decision making

Course Outline

Introduction to Crowd Management and Control
- Roles and responsibilities of event staff
- Types of events and gatherings
- Planning and preparing for dealing with events
- Physical security measures
- Access and egress control
- Legal requirements
- Venue safety policy and procedure
- Venue control rooms
- Health and safety procedure (safety signage, etc.)
- Response, safety, venue and event teams
- Search procedures
- Specific and generic threats to people and property

Crowd Dynamics and Behavior
- Types of behavior
- The 3 D’s principle for crowd safety
- Small, medium and large pedestrian areas
- Gas Kinetic model of pedestrian flows
- Magnetic force model
- Pooling model
- Shockwave theory
- Principles of Queue management
- Intersecting flows
- Bottlenecks and obstructions
- Lane switching
- Emergency lane formation
- Social force model
- Attractive interactions (Pied Piper of Hamelin syndrome)

Crowd Risk Analysis
- Crowd modelling
- Emergency situations and the effects on the crowd
- Last mile theory
- Phases of an event (Ingress and Egress)
- Circulation theory
- Boundaries and managing space
- Crowd dispersal
- Crowd movement throw flow rate
- High density levels
- Weather and environmental effects on the crowd
- Risk Assessment process
- Risk Mitigation
- Risk Analysis
- Media management (social media)
- Communication skills for crowd management
- Crowd management plan exercise

Spectator and Event Safety Planning
- Responding to emergencies and injuries
- Emergency procedures
- Emergency planning
- Responding to terrorism
- Safety planning
- Security action plan
- Evacuation procedure
- Controlling density and capacity issues
- Customer service and safety
- Conflict resolution
- Dealing with disability, equality and diversity

Crowd Planning Exercise
- Security Action Plan
- Emergency Plan
- Crowd Safety Plan
- Protect and Prepare
- Identify and Disrupt
- Control and Secure
- Engage and Communicate
- Incident Management

Schedule & Fees

2026 Schedule & Fees

There are no public sessions remaining for the course this year. Please contact us if you wish to have a customized in-house session, or to find out how an additional public session can be scheduled.

2027 Schedule & Fees

24 - 28 Jan, 2027

Arabic
Virtual Learning

Per participant USD 1,300

24 - 28 Jan, 2027

English
Virtual Learning

Per participant USD 1,300

7 - 11 Feb, 2027

English
Virtual Learning

Per participant USD 1,300

7 - 11 Feb, 2027

Arabic
Virtual Learning

Per participant USD 1,300

25 - 29 Apr, 2027

English
Virtual Learning

Per participant USD 1,300

25 - 29 Apr, 2027

Arabic
Virtual Learning

Per participant USD 1,300

9 - 13 May, 2027

Arabic
Virtual Learning

Per participant USD 1,300

9 - 13 May, 2027

English
Virtual Learning

Per participant USD 1,300

25 - 29 Jul, 2027

English
Virtual Learning

Per participant USD 1,300

25 - 29 Jul, 2027

Arabic
Virtual Learning

Per participant USD 1,300

8 - 12 Aug, 2027

English
Virtual Learning

Per participant USD 1,300

8 - 12 Aug, 2027

Arabic
Virtual Learning

Per participant USD 1,300

24 - 28 Oct, 2027

Arabic
Virtual Learning

Per participant USD 1,300

24 - 28 Oct, 2027

English
Virtual Learning

Per participant USD 1,300

7 - 11 Nov, 2027

English
Virtual Learning

Per participant USD 1,300

7 - 11 Nov, 2027

Arabic
Virtual Learning

Per participant USD 1,300