This course provides security managers and security teams with an insight into the fundamentals of effective management of incidents and emergencies. It addresses a wide variety of topics such as emergency response planning, incident investigation and risk assessment strategies to enable all participants to adopt and practice emergency management principles. The course provides practical and up-to-date skills and techniques that can be implemented within each participant's organization and security team.
Course Methodology
This course is highly interactive and includes group discussions, case studies and syndicate work. It also includes practical exercises that enable all participants to apply the advanced knowledge they gained and demonstrate their skills in emergency response.
Course Objectives
By the end of the course, participants will be able to:
Identify the role and duties of security personal within an emergency response situation
Manage incidents and effectively collaborate with emergency services for large-scale crisis situations
Conduct effective investigations that will lead to the implementation of risk mitigation strategies
Demonstrate leadership capabilities and practice command and control techniques
Communicate effectively under pressure to ensure clear exchange of information
Target Audience
This course is designed for personnel involved in the strategy development, implementation and/or management of security operations. Security managers, security specialists, risk management professionals, business continuity professionals and emergency response teams will highly benefit from this course.
Target Competencies
Incident management
Emergency response planning
Incident investigation
Risk assessment
Security management
Course Outline
Understanding the threat for security personnel in emergency response
What is the threat and why the need for security
Internal risk factors
External risk factors
What constitutes an emergency
Duties of security personnel
Role of security personnel in emergency response
When to hand over to external agencies
Providing an effective situation report
Situational awareness
Understanding what is situational awareness
Emergency response planning
Preparation of crisis management plans
Early warning signs
Recognizing the situation and initiating a response
Reacting to incidents
Maintaining emotional self-control in stressful situations
Maintaining control of others in stressful situations
Command and control of incidents
5 Cs of Incident Management
Setting up an Incident Control Point
Equipment requirements
Crowd control and interacting with the public
Managing access to the Incident Control Point
Effective communications
Effective use of radio communications
Sending incident reports
Collaboration and partnership with external agencies
Managing an Incident Control Centre
Coordination with Emergency Services
Types of emergencies
Fire emergency situations
Medical emergency situations
Terrorism emergency situations
Natural hazards (e.g. earthquake, flooding etc.)
Specialist bodies (search and rescue, bomb disposal etc.)